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Public Sector - SaaS ERP new vendor

Updated: Nov 26

Adoption of software-as-a-service (SaaS) on the Public Cloud has grown significantly within the UK in recent years, with the Covid-19 pandemic accelerating the rate at which organisations are making this transition. Whilst migration to the cloud by UK Corporates has been increasing, UK Public Sector organisations have not kept pace, despite the Government launching a “Cloud First” strategy in 2013 for all new Public Sector IT procurement. The top challenges inhibiting the UK Public Sector’s adoption of cloud services include worries over data security; the lack of cloud procurement methodologies; shortages of relevant digital skills; and the lack of ability and experience to drive such transformations at an organisation level.


Infor is seeking to accelerate cloud adoption within the UK Public Sector through its reseller partnership with FifthQuadrant and through the UK launch of Infor Public Sector Suite, Infor’s dedicated multi-tenant cloud solution. The solution covers Infor Public Sector, Infor Finance & Supply Management, and Infor People Solutions (HR & Talent), Infor Workforce Management with the dedicated Public Sector enterprise asset management capabilities of Infor Hansen. Infor Public Sector Suite runs on Amazon Web Services (AWS), who already provide cloud infrastructure services to government through G-Cloud 12 and other frameworks. Infor Public Sector Suite will ensure that both local and central government and arms-length bodies remain on the most up-to-date software releases, to provide robust, secure and easily managed services.


FifthQuadrant has developed a transformation roadmap that supports organisations to utilise the power of the cloud and has produced an eBook that guides Public Sector organisations on how they can utilise Infor software powered by AWS technology. Download the eBook here.


FifthQuadrant has identified four areas where cloud technology can be used to address current Public Sector challenges:


Finance First – improving the management of both costs and receipts, to support effective decision making


Customer First – using technology to address the demands of customers and citizens through self-service portals, as well as improving operating processes


Workforce Engagement – aligning hybrid working patterns to meet organisational and customer demand. Use artificial intelligence to profile customer demand and employee availability to provide timely customer service and issue resolution


Digitalisation – applying technology across all areas of the value chain, to improve and/or automate critical aspects, to reduce cost of service, improve service delivery and enhance overall customer experience


FifthQuadrant see transformational opportunities to utilise Infor’s software as well as AWS’ capabilities for example, in using Amazon’s Alexa voice assistant to meet service requests, or to allow employees to update HR data or using AWS’s powerful artificial intelligence capabilities to address a host of data and service issues.


Jay Parekh, Partner at FifthQuadrant states “We are keen to see UK Public Sector organisations and their customers benefit from using Infor’s industry leading solutions. If delivered in the right way, Infor Public Sector combined with AWS’ cloud capabilities can transform the way that these organisations operate and redefine their service delivery. All of this can be achieved at a low cost, on a stable and secure platform.”


About Infor

Infor is a global leader in business cloud software, specialised by industry, providing mission-critical enterprise applications to 65,000 customers in more than 175 countries. Infor software is designed to deliver more value and less risk, with more sustainable operational advantages. Infor empower their 17,000 employees to leverage their deep industry expertise and use data-driven insights to create, learn and adapt quickly to solve emerging business and industry challenges. Infor is committed to providing customers with modern tools to transform their business and accelerate their own path to innovation. To learn more, please visit www.infor.com.


About FifthQuadrant

FifthQuadrant is a transformation-focused consultancy that supports organisations across various industries to implement enterprise applications that are the catalyst for wider change and transformation. FifthQuadrant’s consultants bring expertise, experience, and knowledge to support clients achieve improved business outcomes and through the process ensure that change is sustainable in the organisation. FifthQuadrant’s “delivering differently” approach supports organisations to adapt, change and innovate through cloud-based solutions. For more information, please see https://www.fifthquadrantdata.com/. For more information

Paresh Shah Paresh.shah@fifthquadrantdata.com