The global pandemic has challenged many aspects of work and home life - the majority for the better. At FifthQuadrant, we have always believed in Delivering Differently - using experience and expertise through collaborations or associates to deliver business outcomes and results. The pandemic as added further meaning to our approach by driving how we engage with vendors, partners and organisations. Moving to a remote delivery model is very different for many organisations use to face to face meetings, workshops and programme delivery structures and hierarchies. We have developed this masterclass based on our experiences and requests from clients on upskilling individuals in delivering in this manner.

The masterclass is a set of short courses delivered remotely and can be attended by up to 25 users at a time. We can adapt the material of the courses to reflect your specific organisation or create bespoke courses tailored to your organisation - please contact us so we can provide a guide for this. 

The masterclass schedule can be delivered according to your organisations requirements but needs to be within four to six weeks from the first course to ensure that maximum value is attained and users experience a cumulative learning effect from the courses 

Masterclass Course Overview 

Effective Email

Email is our dominant method of business communication and an essential tool for successful collaboration with colleagues, customers and partners. Email volume is high, so managing it effectively, communicating clearly and embedding good email practice individually and in our teams will help drive results and achieve our goals. When using email we need to put into practice all the techniques and skills that will improve individual productivity – we also need to use email in ways that have a positive impact on our teams and customers.

Managing Change

Change is ever-present in today’s world, and businesses are having to adapt to their environments at an exponential speed. How your staff react to change is critical to the success of your business. Managers who can craft and deliver change messages, and skilfully lead their teams through change initiatives, are much in demand.

Understanding Emotional Intelligence

Emotional Intelligence (EQ) is a key indicator of success in the modern workplace, and is increasingly being seen as a major driver of improved performance, especially at the Executive level. Managers and team members who work on improving their EQ typically see dramatic improvements in results, including a reduction in stress, more focus on the task at hand rather than disruptive behaviours, and an ability to manage difficult situations.

Active Bystander

Are you looking for ways to influence the culture in your organisation, so that incivility, bullying and other negative behaviours are challenged? Active Bystander training will give your staff the tools to tackle incidents of abuse and discrimination as they arise

Effective Virtual Meetings

We spend a lot of our time in meetings and currently most of our meetings are virtual.  Most of the decisions we make and actions we take are decided in these virtual meetings. They are key events and yet they can sometimes make us feel exhausted. Yet the more great meetings we have the more success we will create. How can we achieve real connection with our colleagues, have everyone attending participate fully and have the technology and distance work for us, rather than against us?

Developing Personal Influence

The age of ‘command and control’ management is over. In some circumstances in work you may be occasionally able to tell people what to do, but the working world is generally about persuading and influencing peers, colleagues, customers, and stakeholders.This course will help you reflect on your current influence and give you the skills to practice having greater personal impact.

Managing Remote Teams

We are all now managing and working in more remote ways than ever before. Many of us are learning how to be consistent when managing in this new environment. How do we have those difficult conversations about performance and well-being? How do we prioritise to manage our teams more effectively? And how do we get the balance right between productivity, well being and maintaining staff motivation? If you’re looking for support in managing remotely, this 60 minute virtual masterclass is for you.

Effective Virtual Professional Meetings

People are our biggest asset but we don’t always get the best out of them. This can frequently be down to management skills. Do you know how to get optimal performance from all your team - with both the ‘What’ and the ‘How’? Is your team solely task focused at the expense of the bigger picture? The Art of Performance Management will help build up your ability to drive results & create a can-do culture.


Delivering Differently



  • 8 short courses to upskill programme change champions

  • Courses delivered remotely

  • Courses can be attended by up to 25 people 

  • Courses can be adapted to reflect organisational programmes or change context

  • Suggestion for future masterclass courses welcomed 

  • Bespoke courses can be created and delivered upon request and agreement of price 

  • Masterclass costs based on delivery of 8 courses over 4-6 week duration 

Delivering Differently - Master Class Taster Session Registration

To register, please take the time to fill out the information below. There are a limited number of spaces available and your registration will be qualified via a phone call prior to the session. The date and time of the taster session are to be confirmed.


Thanks for submitting! We will be in touch soon to qualify your registration.